New CDC.gov
Coming out of the pandemic, CDC developed an approach to transform how the agency operates by refining and modernizing its structures, systems, and processes to address longstanding challenges and strengthen its ability to deliver on its core mission: to protect the health, safety, and security of Americans.
On May 15th, 2024, the new CDC.gov launched, resulting in a 21% increase in user satisfaction.
I worked on the CDC.gov redesign in a number of capacities. At the beginning of the project, I helped with research and analysis to define content templates, information architecture, and some page designs. Later, I transitioned into the web strategist role, closely resembling a product owner. I helped stakeholders follow best practices while moving their content into the new system. I built relationships across the Agency and always tried to educate stakeholders about user experience.